Right of withdrawal

Withdraw from the contract

You have fourteen days from your order to withdraw, with no reason and no cost. Three ways to do it, as you prefer.

  1. From your Account pageSign in: the “Withdraw from the contract here” button is shown there for the fourteen days. The withdrawal is handled at once, and the subscription cancelled.
  2. From this pageIf you cannot sign in: the button below. We find your subscription and handle it by hand.
  3. With a simple messageTo support@shaleapp.com, or with the model form below. A clear statement is enough, no set wording required.

When you withdraw, the subscription is cancelled as of your statement, and what is owed to you is refunded within fourteen days at the latest, to the same payment method. The details are in the terms of sale. Terms of sale.

The model withdrawal form

Use it if you wish: by email to support@shaleapp.com, or by post to the address given.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To Antonin Estanie, 27 avenue Jules de Carsalade-du-Pont, 66100 Perpignan, France, support@shaleapp.com:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.